What Flight Board is
Flight Board follows the flights you are taking. Add a flight and it watches it: the gate when it is called, the time when it moves, boarding when it starts.
What every tracked flight gets
- A countdown to departure, with the gate and terminal as soon as they are published
- Live status and times, and alerts when something changes
- The baggage belt after landing
- Where your aircraft is now, including the leg it is flying before yours
- Your flight on the lock screen: a Live Activity on iPhone, an ongoing notification on Android, and home-screen widgets
- Your flights on the airport board
Free and subscribed
Your first flight is free, with every live feature. A subscription adds unlimited flights, the connection assistant, syncing your Carreh trips onto the board, and every stamp in your passport.
Flight Board does not book flights and is not an airline. It reports what airlines and airports publish.
Adding your first flight
Open Home and tap the plus button. There are four ways to add a flight and they all end in the same place.
By flight numberType a flight number such as AF276, then choose the date. You can also type a route, for example Paris Tokyo, and pick from what is flying.
By scanning a boarding passPoint the camera at the barcode. It fills in the flight, the date and your seat.
By importA confirmation email, a calendar entry, or a file.
From your Carreh accountIf you already use Carreh, Flight Board can bring the flights in your trips onto your board. This is part of the subscription.
Your first flight is free, with every live feature. More flights need the subscription.
Which alerts you get, and when
Flight Board tells you when something about your flight changes. Every alert names the flight and the route, so three flights on one day never blur together.
Which alerts
- Gate: check-in open, gate assigned or changed, terminal change, gate closing
- Delays: delay, predicted delay, inbound aircraft
- Boarding: boarding, final call, departed
- Landing: landed, baggage belt
- Connection at risk
- Airport disruption
- Cancellations and diversions always arrive, and have no switch
Turn each group on or off in More, then Notifications.
Quiet hours
Alerts that can wait are not sent at night, from 22:00 to 08:00. Your airport day always comes through, from about four hours before departure to two hours after landing, and so do cancellations, diversions and a gate change close to departure.
If an alert does not arrive
Check that notifications are allowed for Flight Board in your phone's settings, and that the group is on in More, then Notifications. An alert that does not arrive does not mean nothing changed, so the airline and the airport remain the thing to check.
Where is my plane
A flight is late most often because the aircraft that will operate it is late arriving. Flight Board follows that inbound leg and shows you where the aeroplane is now.
This is how a delay becomes visible before the airline announces one. It is an indication, not an announcement: an airline can swap aircraft, and a late inbound does not always mean a late departure.
Where is my plane works for every flight tracked live, including your free flight.
The connection assistant
When two flights on your board connect through the same airport, Flight Board works out whether you will make it. It counts the walk, security and passport control against the time between the arrival on the ground and the next departure.
It shows the arithmetic, not only the verdict, so you can disagree with it. The three verdicts are comfortable, tight and at risk.
It is an estimate built on typical times at that airport. Your own connection can be faster or slower.
The connection assistant is part of the Flight Board subscription, because it needs two flights on your board.
Sync with Carreh
If you use the Carreh app too, your flights can move between the two apps. Open More, then Sync with Carreh.
- From Carreh to Flight Board: flights in your Carreh trips can appear on your board. This is part of the subscription.
- From Flight Board to Carreh: your flights can be added to your Carreh trips. A flight home joins the trip it ends.
Where the flight information comes from
Flight information comes from third-party data providers, from airlines and from airports. Carreh does not generate it and cannot verify it independently.
It can be wrong
Information may be incomplete, delayed or incorrect, and it can change without notice at any moment, including after an alert has been sent. Airlines change gates without telling anybody.
What this means for you
Use Flight Board to follow a flight, not to decide when to leave for the airport or when to go to the gate. The airline and the airport are the authority for your flight, and their announcements, displays and staff come first.
What a predicted gate means
Some information is marked predicted or estimated, including gates and times. A predicted gate has not been confirmed by the airline. It is an indication of where the flight is likely to go, based on where that airline usually goes at that airport.
Treat a predicted gate as less reliable than a confirmed one, and never walk to a predicted gate without checking the airport display.
If your flight is cancelled
When a flight is cancelled, Flight Board shows the other flights operating on the same route today and tomorrow, and the airline’s own reason if it has published one.
What it is not
This is published schedule information only. It is not a reservation and carries no indication that a seat is available or at what price. Rebooking is between you and the airline or your travel provider.
Your rights
Flight Board shows general information about passenger rights. It is not advice about your circumstances, and the airline decides what it will offer in the first instance.
The subscription
Flight Board has three ways to pay: a yearly plan at €49.99, a monthly plan at €8.99, or a 7-day trip pass at €5.99 that opens every flight for 7 days and does not renew. The price the App Store or Google Play shows at checkout is what you pay. There is no free trial: your first flight is free instead, with every live feature.
What a plan or a trip pass adds
- Unlimited flights, each tracked live
- The connection assistant
- Flights from your Carreh trips, straight onto your board
- Every country and every stamp in your passport, not only five
Is this the same as Carreh Premium?No. Flight Board is its own subscription. Holding one has never required the other, and cancelling one does not cancel the other.
Who takes the payment?Apple, through your Apple Account, on iPhone. Google Play on Android. Carreh does not receive or store your card details.
How do I cancel?In your App Store or Google Play subscription settings. Deleting the app does not cancel it. Access continues until the end of the period you have paid for. A trip pass does not renew, so there is nothing to cancel.
I subscribed but the app still asks me to subscribe.Tap Restore a purchase on the subscription screen, or go to More, then Subscription. Make sure you are signed in to the same Carreh account.
How do I get a refund?Refunds are handled by Apple or Google under their own policies. Carreh cannot issue or decline them.
Your flight, explained
With a subscription, Flight Board explains what is happening to your flight in plain words.
- Understand flight changes: where your flight stands after a change, and what comes next.
- Ask questions about your flight: answers drawn from your flight's facts, and clear about what is not known.
- See what may affect your departure: what the airline has confirmed, and what could still delay your flight.
- Get guidance for your connection: your connection time, the known transfer steps and how a change affects it.
- Receive clearer flight updates: alerts that state the change, with what it means in practice.
- Understand your flying history: a short summary of your flying time, routes, airlines and punctuality.
The explanations come from the same flight information as the rest of Flight Board. The airline's published times are kept apart from estimates, and anything not known is said plainly rather than guessed. For gates, boarding and connections, the airline and the airport have the final word. Under every answer, Helpful and Report a problem reach our team.
One Carreh account
Flight Board runs on your Carreh account. If you already use Carreh, sign in with the same details and the flights already in your account are offered to you on the first open.
One account, separate products. Being signed in does not mean you hold Flight Board, and holding Flight Board does not give you Carreh Premium.
You can also sign in with Apple or with Google, and create a Carreh account from inside Flight Board if you do not have one.
Your free flight
The first flight you add without a subscription is your free flight. It gets everything live: status, gate, times, the baggage belt, alerts, where your plane is, and your flight on the lock screen.
- One free flight per account, ever. Removing the flight does not give it back.
- When you add a second flight without a subscription, Flight Board asks you to subscribe to keep tracking flights.
- If you import several flights at once, from a boarding pass, a calendar or an email, the first one is your free flight and the others are listed as needing a subscription.
I removed my free flight by mistake. Can I have it back?The free flight is used once it has been added. If you think something went wrong, open a request from More, then Support.
Do I need Carreh Premium?No. Flight Board and Carreh Premium are separate.
Free and subscribed
Free
- One flight, with live status, gate, baggage belt and alerts
- Where your plane is
- Your flight on the lock screen and in widgets
- Your flights on the airport board
- Flight history
- A passport with up to five stamps
Subscribed
- Unlimited flights, each with everything above
- The connection assistant, which needs two flights
- Flights from your Carreh trips, straight onto your board
- Every country and every stamp in your passport
Closing your account
In the app, go to More, then Your data. There are two choices.
- Close Flight Board account: closes Flight Board. Your Carreh account stays open.
- Close my whole Carreh account: closes every Carreh app.
The account you close is closed and deleted, and its flights and information are gone. This cannot be undone.
Closing does not cancel a subscription. Cancel it first in your App Store or Google Play subscription settings.
Languages
Flight Board is available in twenty-four languages. You can change the language on the very first screen, before signing in, and later under More, then Preferences.
Right-to-left languages mirror the whole interface, not only the text.
Getting help
Help for Flight Board comes from Carreh Client Services, the same team as the Carreh app.
- In the app: More, then Support. Read the help centre, email support, or open a request to message Client Services. A request needs you to be signed in, and the reply arrives in the same thread.
- By email: support@carreh.com
Tell us the flight number and the date. It is the fastest way to see what you saw.
Questions about getting help
How do I get help?Search the help centre or type your question in the Ask box at flightboard.carreh.com/help. If you still need help, open a request in the app under More, then Support, or email support@carreh.com.
Who answers the Ask box?Carreh AI. It answers only from Flight Board's published help articles and shows the articles it used, so you can read them yourself. It cannot see your account or your flights.
Who answers my support request?For simple questions about how Flight Board works, Flight Board Client Services may send a first answer within minutes, written by our AI from the same help articles. A member of our team handles anything else, and you can ask for a person at any time.
When does a person always answer?Payments, refunds, account security, identity checks, legal questions, a flight that Flight Board shows wrongly, and anything that needs us to look at your account always go to our team. The AI never handles them.
What if Flight Board shows the wrong status for my flight?Write to us with the flight number and the date, and a person checks it. The AI never guesses a flight's status.
Can the AI see my flights or my subscription?No. It sees only your message and our help articles. Our team can see your account when they need to, to help you.
Can the AI change my account or give a refund?No. It cannot change your account, move money, give refunds or close your request. Only our team can.
How do I reach a person?Reply to your request and say you would like to speak to a person. Your request goes straight to our team.
How long does an answer take?We aim to answer every request within 24 hours. You will get a notification in Flight Board, or an email if you wrote to us by email.
What happens to my messages?We keep your requests while you have an account, so we can see what we discussed before. We do not use them to advertise to you. You can read more in Flight Board's privacy policy.
What does "Waiting for you" mean?We have replied and need an answer from you. When you reply, your request goes back to us.
Can I close my request?Yes, in the app, when your question is answered. If you write again later, we open a new request linked to the old one.
